Unlock a user

1. From the navigation bar, click Learning>Approve>Lockouts.

   The Lockouts page opens.

   

   The Lockouts page shows the users who are locked out of exams and content objects. A privileged administrator can unlock a user.

   Content object lockouts appear in the Content Object Lockouts list. It is sorted by content object title, last name, and then first name. Exam lockouts appear in the Exam Lockouts list. It is sorted by exam name, last name, and then first name.

2. To unlock:
   • A content object for a specific user, select the user in the Content Object Lockouts list
   • A content object for all listed users, click the Select All check box in the Content Object Lockouts list
   • An exam for a specific user, select the user in the Exam Lockouts list
   • An exam for all listed users, click the Select All check box in the Exam Lockouts list
3. Click Unlock.