View text messages in your inbox

• The inbox shows the name of the candidates.
• Candidate names in bold means there are unread messages. Name in normal font means all messages have been read.
• Candidates for whom all messages have been read stay in your inbox for 24 hours after reading the last message, then they are removed from the inbox.

1. From the header, click .

   The Conversations inbox opens.

   

   The inbox shows the candidates for whom the logged-in user has one or more unread messages and any candidate who has sent a message within the last 24 hours.

   • Candidate names in bold mean there are unread text messages.
   • Candidate names in normal text (not bolded) mean there are no unread text messages
   • The candidates for whom all text messages have been read show in your inbox for 24 hours after reading the last message, then the candidate is removed from the inbox. However, all text messages for every candidate are always visible under the Conversations tab on the candidate profile.
2. Click a candidate name to navigate to the Conversations tab on the candidate profile to read and send text messages.

   

   The Conversations tab on the candidate profile is where you read and send text to candidates. Here are some key features.

   	Feature	Description
   1	Deactivate button	Use when you no longer want to have a text conversation with the candidate. Deactivating stops the candidate from being able to participate in the text conversation any longer. Once deactivated, text displays underneath the most recent text message that indicates the date and time the conversation deactivated. Tip: After deactivation if you want to restart the conversation with the candidate again, simply send a new text message.
   2	Incoming texts	The left side of the page displays text messages from the candidate and other SilkRoad Recruiting users. The avatar is the initials of the person who sent the message. Tip: Hover your mouse over the avatar to see the person's full name.
   3	Outgoing texts	The right side of the page displays the text messages that you sent. The avatar is your initials.
   Not shown in graphic	System messages	Any messages sent by the system appear on the right side of the page. The avatar is SP, which means System Participant.
   Not shown in graphic	Candidate has not opted in	If a candidate has not opted in to receiving text messages, a message appears at the top of the chat box letting you know this. You cannot send texts (chat box and send icon are disabled).
   Not shown in graphic	Candidate has opted out	If a candidate opts out of receiving text messages, a message appears below the last text message. It includes date and time when the candidate opted out. You cannot send texts (chat box and send icon are disabled).