Managing Self Enrollment – Enrollment Cancellation

Students can cancel any self-enrolled eCourse or training event from their homepage portal (see exceptions below).

Students may cancel any:

• eCourse that they have started progress on
• eCourse they have not yet started
• Training event they have scheduled or been scheduled in
• Training event they are currently on the Waitlist for

A new "Training Catalog Cancel Enrollment Prompt" which contains all of the messages and actions required for a student to cancel an enrollment is available. Students may enter an optional comment on a cancellation request that can be recorded and reported on later by an administrator. Students are warned that canceling an enrollment cannot be undone by them. Students can re-enroll in any event they cancel and still have access.

Students cannot cancel any:

• eCourse added through the Ecommerce Catalog
• Training event after the Cancellation Cut-off time has passed
• Training event that has already passed the Event Start Time
• eCourse that is being currently pushed as required training via a Qualification
• eCourse that they have completed (since the page has last been loaded)
• Training event they are no longer enrolled in (since the page has last been loaded)

Cancelled eCourses appear clearly marked on the student’s My History page but they may not launch them in review mode.

Administrators may optionally individually turn off the ability to cancel:

• A specific eCourse
• A specific training event
• All training events created from a specific training activity
• All training events created from a specific training event group

All student initiated training event cancellations completed through MS Outlook declines (if implemented) or using the new Enrollment Cancellation features will be available to view by administrators in the "TE Declined" Audit Log in the properties of the training event.